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Refund Policy

In order for INTRGROUPS’s team to handle all your withdrawal requests in a timely manner, traders are required to comply with the KYC identification process. It is compulsory for traders to submit all required documents and additional information to safely and accurately process their funds back to them.

Withdrawal requests are generally processed by INTRGROUPS within 4-7 business days of receipt. Nevertheless, the amount of time that it takes for withdrawals to be processed back to traders as
refunds may vary in regards to traders’ compliance, withdrawal methods and due to any additional security procedures in force. Clients are recommended to regularly follow up with their respective bank independently.

Refund requests can only be processed in the same method through which the initial deposit was made. That is, if you deposited funds in your account balance via a credit/debit card, you will be able to withdraw your funds in the same manner. Likewise, if you initially deposited funds through a bank wire transfer, you will be able to access your refunds solely through a bank wire transfer.

Feel free to get in touch with our support team for any queries regarding your withdrawal requests.